Privacy Policy

Last Updated: June 7, 2025

Introduction

SweepNow ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (sweepnow.in), mobile application, or services.

Information We Collect

Personal Information

We may collect the following personal information:

· Account Information: Name, email address, phone number, password

· Service Address: Home or office address where cleaning services are requested

· Payment Information: Credit/debit card details, UPI information, billing address

· Identity Verification: Government-issued ID for verification purposes

· Profile Information: Preferences, special instructions, service history

Service-Related Information

· Booking Details: Service type, date, time, duration, special requirements

· Communication Records: Messages, calls, feedback, and reviews

· Location Data: GPS coordinates for service delivery (with permission)

· Property Information: Number of rooms, type of property, specific cleaning requirements

Technical Information

· Device Information: IP address, browser type, operating system, device identifiers

· Usage Data: Pages visited, time spent, clicks, search queries

· Cookies and Tracking: Session data, preferences, analytics information

How We Use Your Information

We use your information for:

Service Delivery

· Processing and fulfilling cleaning service bookings

· Matching you with appropriate cleaning professionals

· Coordinating service schedules and logistics

· Providing customer support and resolving issues

Communication

· Sending booking confirmations and service updates

· Notifying you about service changes or cancellations

· Responding to your inquiries and requests

· Sending promotional offers and newsletters (with consent)

Business Operations

· Processing payments and managing billing

· Conducting quality assurance and training

· Preventing fraud and ensuring platform security

· Analyzing service performance and customer satisfaction

Legal Compliance

· Complying with applicable laws and regulations

· Responding to legal requests and court orders

· Protecting our rights and interests

Information Sharing and Disclosure

Service Providers

We share necessary information with:

· Cleaning Professionals: Contact details, service address, special instructions

· Payment Processors: Transaction details for payment processing

· Technology Partners: Data analytics, cloud storage, communication services

Legal Requirements

We may disclose information when:

· Required by law, regulation, or legal process

· Protecting the safety of users, staff, or the public

· Investigating fraud, security breaches, or policy violations

· Enforcing our terms of service or other agreements

Business Transfers

Information may be transferred in connection with mergers, acquisitions, or asset sales.

Data Security

We implement appropriate technical and organizational measures to protect your information:

· Encryption: Sensitive data is encrypted in transit and at rest

· Access Controls: Limited access to personal information on a need-to-know basis

· Security Monitoring: Regular security assessments and monitoring

· Incident Response: Procedures for handling security breaches

Data Retention

We retain your information for as long as necessary to:

· Provide services and fulfill our contractual obligations

· Comply with legal requirements and resolve disputes

· Maintain business records and analytics

Service history may be retained for up to 3 years for quality improvement purposes.

Your Rights and Choices

Access and Control

You have the right to:

· Access your personal information

· Update or correct inaccurate information

· Delete your account and associated data

· Export your data in a portable format

Communication Preferences

· Opt-out of promotional communications

· Choose notification preferences

· Update communication channels

Location Services

· Enable or disable location tracking

· Control GPS data sharing for service delivery

Cookies and Tracking Technologies

We use cookies and similar technologies to:

· Remember your preferences and settings

· Analyze website usage and improve functionality

· Provide personalized content and recommendations

· Enable social media features and advertising

You can control cookie settings through your browser preferences.

Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors.

International Data Transfers

As our business operates in India, your data is primarily processed within India. Any international transfers comply with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through email or platform notifications.

Complaints and Grievances

Grievance Officer

For privacy-related concerns, contact our Grievance Officer:

Name: [Grievance Officer Name]

Email: privacy@sweepnow.in

Phone: +91-XXXX-XXXX

Address: [Complete Address]

Response time: Within 30 days of receiving your complaint.

Contact Information

For privacy questions or concerns:

Email: privacy@sweepnow.in

Customer Support: support@sweepnow.in

Phone: +91-XXXX-XXXX

Address: [Company Address]

Compliance

This Privacy Policy complies with:

· Information Technology Act, 2000

· Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

· Personal Data Protection Bill (when enacted)

· Other applicable Indian data protection laws

By using SweepNow services, you acknowledge that you have read and understood this Privacy Policy.

At Sweep, your satisfaction and peace of mind are our top priorities. We are always available to assist you with bookings, feedback, complaints, or any other queries.

Customer Support Channels:

• Email Support: For general inquiries, feedback, and escalations, you can write to us at help.sweep@gmail.com
• WhatsApp Support (24/7): You can message us directly on 9945301851
• Phone Support (24/7): Call us anytime at 9945301851

Support Availability:

We offer 24/7 customer support, including on weekends and public holidays, to ensure you get assistance whenever you need it.

Typical Response Time:

We aim to respond to all messages and calls within a few minutes.

Physical Office:

We currently do not operate a public-facing office, but all our services and support channels are fully available online and by phone.

At Sweep, we understand that schedules can change. Our cancellation and refund policy is designed to be clear, fair, and flexible.

Free Cancellation:

You can cancel a booking up to 4 hours before the scheduled service time and receive a full refund.

Late Cancellation:

If you cancel within 4 hours of the scheduled start time, no refund will be provided.

Emergency Cancellations:

We do make exceptions for genuine emergencies. Please reach out to our support team to discuss such cases, and we will review them on a case-by-case basis.

Re-service or Service Credits: 

In the event of dissatisfaction or emergency-based cancellations, we may offer a free re-service or service credit instead of a cash refund.

How to Cancel:

Cancellations and refund requests can be made via any of the following:

● WhatsApp: 9945301851

● Phone call: 9945301851

● Email: help.sweep@gmail.com

WhatsApp is our fastest and most preferred method of contact.

Refund Timeline  

Refunds are typically processed within a few hours and returned to the original payment method.

Payment Terms:

• All bookings must be prepaid.
• Any extra services or add-ons requested during the visit should be paid on the spot directly to the service provider or through our support team. 

As an on-demand home cleaning service, Sweep is dedicated to delivering prompt, professional, and reliable services to your doorstep.

Booking Confirmation and Response Time:

Once a booking is made and confirmed, a service provider is usually dispatched and arrives within 5 minutes, depending on traffic and availability.

Booking Flexibility:

We accept both immediate (ASAP) and advance bookings, including for later in the day or future dates. 

Helper No-Show Policy:

If a helper fails to arrive for a confirmed booking:

1. We will automatically assign a replacement without requiring you to rebook.

2. You will receive a full refund.

3. You will also receive your next booking free as an apology for the inconvenience.

Customer Absence:

If the customer is not available at the service address during the scheduled time and does not provide access, the booking will be marked as fulfilled, and no refund will be issued.

Service Areas:

We currently serve specific residential zones and buildings. Service availability may vary depending on your location.

Pricing and Charges:

There are no additional charges for:

• Same-day bookings
• Specific helper requests
• Peak time slots (for now)

All service rates are inclusive of delivery and are shown transparently before you confirm your booking.

Punctuality and Training:

● Our helpers are trained in punctuality, professional behavior, and efficient navigation using Google Maps.

● We actively monitor all service assignments to ensure quality and timely completion.